Job Description
- Making outbound calls to patients or insurance companies to follow up on unpaid medical claims.
- Ensuring all patient and insurance information is accurate and up-to-date in the system.
- Verifying insurance eligibility and benefits for patients.
- Identifying and resolving any claim rejections or denials.
- Documenting all calls and actions taken in the system.
- Meeting daily or weekly targets for the number of calls made and claims resolved.
- Collaborating with other departments within the organization to resolve complex issues.
- Participating in training programs and meetings to improve knowledge and skills.
- Adhering to all applicable laws and regulations, including HIPAA and company policies.
- Performing other duties as assigned.
- Supporting management in other areas of the revenue cycle as needed.
